Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, and in its original condition. You’ll also need your receipt or proof of purchase.
To start a return, please contact us at support@nightcheckco.com.
Please do not send items back without contacting us first. Returns sent without prior authorization may not be accepted.
Damages and Issues
Please inspect your order when it arrives. If your item is defective, damaged, misprinted, or you receive the wrong item, contact us as soon as possible at support@nightcheckco.com.
Please include your order number and, when applicable, photos showing the issue. We will review the problem and work to make it right.
Returns for Change of Mind or Incorrect Size
If you would like to return an eligible item because you changed your mind or selected the wrong size, please contact us within 30 days of receiving your order.
Night Check Co. provides free return shipping for eligible returns. Please contact us at support@nightcheckco.com before returning an item so we can provide you with return instructions.
Original shipping charges are non-refundable unless the return is due to a defective, damaged, misprinted, or incorrect item.
Exceptions and Non-Returnable Items
Certain items cannot be returned, including personalized or custom-made products unless they arrive defective, damaged, misprinted, or incorrect.
Gift cards are non-returnable.
If you have questions about whether your item is eligible for a return, please contact us at support@nightcheckco.com before sending anything back.
Exchanges
We do not offer direct exchanges. The fastest way to get a different size, color, or item is to return the eligible item according to this policy and place a new order.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union and applicable law provides you with a statutory right of withdrawal, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason.
Returned items must be in the same condition in which they were received — unworn, unused, and in their original condition — unless applicable law provides otherwise.
This section does not limit any mandatory consumer rights available under applicable law.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@nightcheckco.com.
Contact Us
If you have any questions about returns or refunds, please contact:
Night Check Co.
Email: support@nightcheckco.com